Offered by convivial | Limited to five B2C businesses
You know your business from the inside, and your customers know it from the outside. Those two perspectives can be very different.
A Service Immersion is how you close that gap. I spend time in your business the way a real customer would: arriving, navigating, interacting, and leaving. I watch what's easy to miss when you're the one running things — the moment a first-timer looks lost, the friction that makes people hesitate, and the small things that make people loyal.
Afterward, I sit down with you and tell you plainly what I found: what's working, what's getting in the way, and what your customers might be experiencing. You get a written summary of observations and practical recommendations that you can actually use.
This offer is available to the first five B2C businesses that sign up, at a special Small Business Week rate of $150 (regularly $500). No jargon, no big consulting engagement required — just a fresh set of eyes and an honest conversation about what I saw.
convivial is a Raleigh-based practice helping small businesses in the Triangle serve their customers better... and keep them coming back.